GUEST RESPONSIBILITY, USE AND CARE AGREEMENT
Deck Tiny House — Serra da Cantareira / Mairiporã – SP
Version 1.0-en.1 — effective from 2 October 2026
This Agreement forms part of and supplements Deck Tiny House’s General Accommodation Policies and Terms. Booking confirmation and/or check-in constitute full acceptance of both documents.
1. PARTIES AND ACCEPTANCE
1.1. The parties to this Agreement are:
- ACCOMMODATION PROVIDER: Deck Tiny House.
- LEAD GUEST: the individual over 18 years of age who holds the booking and is duly identified at check-in by an official photo ID.
1.2. Acceptance takes place electronically, by selecting the acceptance checkbox on the website when booking, with the date, time, IP address and accepted document version recorded automatically, under Brazilian Law 14.063/2020 and Provisional Measure 2.200-2/2001 (a simple electronic signature valid between private parties).
1.2.1. Alternatively, written confirmation through an official channel (WhatsApp or the registered email address) and checking into the accommodation also constitute acceptance.
1.3. The Lead Guest declares that they have read this Agreement before payment and are jointly and severally liable for all accompanying guests, authorized visitors and pets, under Articles 932, 933 and 942 of the Brazilian Civil Code.
1.4. Accommodation is exclusively for guests over 18 years of age. The Guest declares that all occupants included in the booking are adults and will present official photo ID at check-in.
2. PURPOSE AND NATURE OF THE STAY
2.1. Deck Tiny House provides furnished and equipped tiny house / glamping accommodation in native woodland in the Serra da Cantareira region.
2.2. The accommodation is provided clean, sanitized, fully operational and with all inventory items checked. The Guest receives the unit in this condition and must return it in the same condition, allowing for normal wear resulting from appropriate use.
2.3. This is a short-stay accommodation agreement, not a residential tenancy. The Brazilian Tenancy Act (Law 8.245/1991) does not apply.
3. ARRIVAL AND DEPARTURE INSPECTIONS
3.1. Before each check-in, staff clean the unit, check its inventory and complete a preparation checklist so it is fully ready for use.
3.2. The Guest has up to 2 (two) hours after check-in to report any pre-existing damage, stain, missing item or irregularity in writing through the official channel (WhatsApp), with photographs required.
3.3. If no report is made within that period, the accommodation is presumed to have been received in perfect working order and condition, and any damage found at departure will be attributed to the current stay.
3.4. After check-out, staff carry out a departure inspection and photograph any issues found. In the event of a discrepancy, the Guest will be notified within the period specified in clause 7.1.
4. GUEST OBLIGATIONS AND RESPONSIBILITIES
The Guest agrees to:
4.1. Use the accommodation, furniture, appliances, tableware, linens and all equipment carefully, appropriately and for their intended purpose.
4.2. Strictly observe each unit’s maximum occupancy, as stated at booking. Undeclared persons may not remain or stay overnight.
4.3. Receive no visitors without management’s prior express permission. Authorized visitors may not stay overnight and must leave the property by 10:00 p.m.
4.4. Observe quiet hours from 10:00 p.m. to 8:00 a.m., respecting other units and neighbors (Article 42 of the Brazilian Misdemeanors Act and Mairiporã municipal legislation).
4.5. Observe the accommodation policy exclusively for persons over 18 (eighteen) years of age. Minors may not enter, remain or stay overnight in any unit or area of the property under any circumstances. A minor’s presence constitutes unauthorized occupancy and is subject to the penalty in clause 6.3.3 and immediate termination under clause 8.
4.6. Immediately notify management of any damage, leak, fault, incipient fire, accident or unusual occurrence.
4.7. Follow the instructions for specific equipment (bathtub/soaking tub, heater, fireplace, barbecue, portable stove and water-heating system), provided in the unit manual and/or verbally at check-in.
4.8. Make no alterations to the accommodation, including moving heavy furniture, removing pictures, drilling walls, installing equipment or changing wiring or network settings.
4.9. Dispose of waste correctly in the designated bins. Do not put waste, food scraps, oil, grease or foreign objects into sinks, drains or toilets.
4.10. Preserve the area’s vegetation, wildlife and springs. Cutting, pruning, capturing or feeding wild animals, or leaving waste in the woodland, is prohibited.
5. EXPRESSLY PROHIBITED CONDUCT
The following conduct is prohibited and subject to the penalties in clause 6 and immediate termination under clause 8:
5.1. Smoking indoors in any unit, including electronic cigarettes, vaporizers, hookahs and similar products (Brazilian Law 12.546/2011). Smoking is permitted only outdoors, with cigarette ends disposed of properly.
5.2. Holding parties, events, gatherings, commercial photo shoots or professional filming, or any activity that changes the residential and private nature of the stay, without prior booking arrangements and authorization.
5.3. Using amplified sound, high-powered speakers or musical instruments at a volume audible beyond the unit’s boundaries.
5.4. Possessing, using or permitting the use of illegal substances, firearms, bladed weapons, fireworks, flares, sky lanterns or balloons.
5.5. Lighting fires outside designated areas (barbecue, fire pit or fireplace, where available). Fires may not be lit directly on the ground, on the wooden deck or near vegetation.
5.6. Leaving candles, incense, fireplaces, stoves, barbecues or heaters burning unattended.
5.7. Using products that stain or damage fabrics and surfaces on bed linen, towels, upholstery or finishes, including hair dye, henna, self-tanner, excessive makeup, body oils, nail polish, acetone, paint, clay or sunscreen in direct contact with white linens.
5.8. Using bath towels or bed linen for cleaning, drying pets, in the outdoor bathtub or pool, on trails or outside the accommodation.
5.9. Leaving pets alone in the unit, allowing them on beds or sofas, or keeping them in units that are not pet-friendly (pets are permitted only in João de Barro and Bem-te-vi, under the Pet Policy).
5.10. Subletting, assigning, transferring or selling the booking to third parties.
6. DAMAGE, LOSS AND REIMBURSEMENT SCHEDULE
6.1. Under Articles 186, 389, 402 and 927 of the Brazilian Civil Code, the Lead Guest is civilly liable for all damage, deterioration, missing items, breakages, stains or losses caused by them, accompanying guests, visitors or pets, whether intentionally, through fault, negligence, recklessness or lack of skill.
6.2. Reimbursement includes: (a) replacement or repair costs; (b) specialized cleaning costs, where applicable; and (c) lost nightly revenue if the unit cannot be sold during repairs, limited to 3 (three) nights.
6.3. Reference schedule for reimbursement and penalties
The amounts below are estimates representing average replacement, repair or cleaning costs. Damage not listed will be assessed at actual cost, supported by an invoice or quotation. All amounts are in Brazilian reais (BRL).
6.3.1. Linens, bedding and upholstery
| Incident | Reimbursement amount |
|---|---|
| Irreversibly stained sheet or pillowcase (blood, vomit, urine, feces, dye, makeup, self-tanner, oil, nail polish or pen) | BRL 150.00 per item |
| Complete bed linen set damaged | BRL 450.00 per set |
| Stained / damaged bath or hand towel | BRL 90.00 per item |
| Stained comforter, duvet or duvet cover | BRL 400.00 |
| Blanket / decorative throw | BRL 250.00 |
| Pillow contaminated with bodily fluids (must be discarded) | BRL 120.00 per item |
| Damaged or contaminated mattress protector | BRL 180.00 |
| Stained mattress — removable surface stain | BRL 400.00 (specialist cleaning) |
| Mattress deeply contaminated with fluids (must be discarded) | BRL 1,800.00 to BRL 3,000.00, depending on size |
| Stained upholstery, armchair or cushion | BRL 350.00 to BRL 1,200.00, depending on the item |
| Stained or damaged rug | BRL 300.00 |
| Cigarette burn in fabric, linens, upholstery or rug | BRL 400.00 per burn + item replacement cost |
6.3.2. Extraordinary cleaning
| Incident | Amount |
|---|---|
| Cleaning vomit, blood, urine or feces from any surface (outside the toilet) | BRL 400.00 |
| Unit returned excessively dirty, requiring additional staff and time | BRL 300.00 |
| Improperly disposed waste, food scraps or debris left on the property | BRL 200.00 |
| Unblocking a sink, drain or toilet due to improper disposal | Actual service cost + BRL 150.00 administration fee |
| Cleaning a barbecue, fire pit or fire area left uncleaned after use | BRL 150.00 |
| Cleaning a bathtub/soaking tub after misuse (oils, soap, foam, dyes or food) | BRL 350.00 |
6.3.3. Penalties for non-compliance
| Violation | Penalty |
|---|---|
| Smoking indoors (includes ozone treatment and linen decontamination) | BRL 800.00 |
| Undeclared guest or visitor staying overnight | Full nightly rate per person/night + BRL 500.00 penalty |
| Person under 18 on the property (adults-only accommodation) | BRL 500.00 + immediate termination without refund |
| Unauthorized party or event | BRL 1,500.00 + immediate termination without refund |
| Repeated quiet-hours violation after 1 (one) warning | BRL 500.00 |
| Pet in an unauthorized unit or not declared in advance | BRL 500.00 + BRL 140.00 pet fee |
| Pet on a bed, sofa or upholstered furniture | BRL 400.00 (cleaning) |
| Use of fireworks, balloons or fire outside permitted areas | BRL 1,000.00 + full liability for environmental and property damage |
| Improper activation of safety or firefighting equipment | Refill/replacement cost + BRL 300.00 |
6.3.4. Keys, equipment and structure
| Incident | Amount |
|---|---|
| Lost key, access card or remote control | BRL 250.00 (includes lock rekeying where applicable) |
| Broken crockery, stemware, glass or utensil | BRL 40.00 to BRL 120.00 per item |
| Damage to an appliance, TV, air conditioner, heater or electronic equipment | Actual repair or replacement cost |
| Structural damage (wall, floor, deck, glass, frames, finishes or fixed furniture) | Actual cost, based on a quotation |
| Removal or loss of accommodation items (decor, utensils, linens or amenities) | Replacement cost + a penalty of 50% of that amount |
6.4. Charges for minor accidental damage voluntarily reported by the Guest during the stay may be waived or reduced at management’s sole discretion. Voluntary reporting is always viewed favorably.
7. ASSESSMENT AND PAYMENT OF DAMAGE CHARGES
7.1. If damage or a violation is found during the departure inspection, the Guest will be notified in writing through the official channel (WhatsApp or registered email) within 72 (seventy-two) hours after check-out, with photographic evidence and a calculation of the amount due according to clause 6.3.
7.2. The Guest has 48 (forty-eight) hours to respond to the charge. No response within this period will be interpreted as agreement.
7.3. Payment must be made by PIX or payment link, due within 5 (five) business days of notification or the end of the response period.
7.4. Non-payment incurs a 2% (two percent) penalty, interest of 1% (one percent) per month and monetary adjustment by the IPCA index, as well as formal debt protest, credit bureau reporting and court collection. This Agreement, together with the electronic acceptance record, notification and photographic evidence, constitutes documentation supporting collection.
7.5. If the amount is disputed, both parties may submit quotations from reputable providers, with the average of these quotations prevailing.
7.6. Damage identified during the stay may be assessed and charged immediately while the stay continues, except where termination under clause 8 applies.
8. IMMEDIATE TERMINATION
8.1. Management may require the immediate vacation of the unit, without any refund, in the event of:
- an unauthorized party or event;
- occupancy above the maximum capacity or undeclared overnight guests;
- use or possession of illegal substances or weapons;
- assault, threats, harassment or disrespect towards staff, other guests or neighbors;
- repeated quiet-hours violations after a formal warning;
- conduct endangering people, the property or the environment;
- false information supplied in the booking or guest registration.
8.2. Termination does not remove liability for damage or the penalties under clause 6.3.3.
9. ASSUMED RISKS AND LIMITATIONS OF LIABILITY
9.1. The Guest acknowledges that the property is in native woodland with uneven terrain, and that the stay involves risks inherent in the natural environment, including wildlife and insects, uneven or slippery floors and trails, changes in elevation, stairs, mezzanines, changing weather, falling branches and possible interruptions to electricity, internet or mobile service.
9.2. Use of the bathtub/soaking tub, fire area, trails, deck, mezzanine and other outdoor areas is voluntary and at the Guest’s responsibility. The Guest declares that they are fit to use these areas and understand the safety instructions received.
9.3. Deck Tiny House is not liable for damage resulting from misuse, negligence or non-compliance with the rules by the Guest or accompanying guests, or from unforeseen events or force majeure (Article 393 of the Brazilian Civil Code).
9.4. Personal belongings and valuables: the Guest is responsible for their possessions. Under Articles 649 to 651 of the Brazilian Civil Code, the provider’s liability does not cover cash, jewelry, watches, artworks or other high-value items that have not been declared in advance and handed to management for safekeeping. Guests are advised to lock the unit and keep valuables out of sight.
9.5. Parking. Parking is free, has no valet supervision and is exclusively for registered guests, with 1 (one) space per booking. Damage caused by one vehicle to another, including collisions, scratches or other damage caused by drivers in the parking area, is the sole responsibility of the driver at fault and must be resolved directly between those involved, under civil and traffic law. Deck Tiny House will assist where possible, including providing surveillance footage if available. This provision does not exclude the establishment’s liability where required by law.
9.6. Forgotten items will be held for 30 (thirty) days. Return shipping, when requested, is at the Guest’s risk and expense, with freight prepaid.
9.7. Nothing in this Agreement excludes or limits Deck Tiny House’s liability for defects or deficiencies in its own service under the Brazilian Consumer Protection Code.
10. PERSONAL DATA AND IMAGES
10.1. Personal data is processed under the Brazilian General Data Protection Law — LGPD (Law 13.709/2018) to perform the accommodation contract, comply with legal obligations (FNRH — Law 11.771/2008), protect the property, handle billing and communicate with the Guest.
10.2. The property has camera surveillance in common areas and outdoor circulation areas, exclusively for security. No images are captured inside accommodation units, bathrooms or private areas. Footage is stored for 30 days and used only to investigate incidents.
10.3. The Guest may exercise their data subject rights by emailing contato@decktinyhouse.com.br.
11. CANCELLATION BY THE PROPERTY
11.1. Deck Tiny House will make every effort to honor confirmed bookings. Exceptionally, the property may cancel a booking in the following circumstances:
a) Unforeseen events or force majeure (Article 393 of the Brazilian Civil Code): severe weather, fallen trees or landslides, prolonged electricity or water outages, closed access roads, orders from public authorities, fire or any unforeseeable and unavoidable event making the accommodation unavailable or unsafe;
b) Subsequent unavailability of the unit: structural damage, a major failure of essential equipment or a maintenance problem affecting habitability or safety that cannot be resolved before check-in.
11.2. If the property cancels, the Guest may choose:
a) A full refund of all amounts paid within 10 (ten) calendar days, using the original payment method or PIX;
b) Relocation to an available unit of the same or a higher category, at no additional cost;
c) Rescheduling within 12 (twelve) months with the originally agreed price guaranteed, plus 10% (ten percent) bonus credit on the amount paid as compensation for the inconvenience.
11.3. In cases of unforeseen events or force majeure (clause 11.1(a)), the property’s obligation is limited to a full refund or the alternatives in clause 11.2, with no liability for losses or damages, under Article 393 of the Brazilian Civil Code.
11.4. In other cases, the property’s liability for damage proven to result from cancellation is limited to an amount equal to 1 (one) times the total booking payment, in addition to the full refund, except where the law provides otherwise.
11.5. The property will notify the Guest of cancellation immediately upon becoming aware of the impediment, through the registered official channels, prioritizing relocation whenever possible.
11.6. Guests are advised to book tickets, transportation and third-party services with flexible rescheduling conditions. The property is not responsible for third-party expenses in cases of force majeure.
12. FINAL PROVISIONS
12.1. This Agreement supplements Deck Tiny House’s General Accommodation Policies and Terms. In the event of a conflict, the more specific provision prevails.
12.2. Tolerance of a breach of any clause is discretionary and does not constitute waiver, novation or amendment of this Agreement.
12.3. The invalidity of any clause does not affect the validity of the remaining clauses.
12.4. Deck Tiny House may update this Agreement. Each booking is subject to the version in force on its confirmation date.
12.5. The courts of Mairiporã/SP have jurisdiction over disputes, without prejudice to the consumer’s right to choose the courts of their domicile under Article 101(I) of the Brazilian Consumer Protection Code.